Cancellations and Return Policy

1. Cancellation Policy

1. Users can request order cancellations within 24 hours of placing the order. After this period, cancellations may not be accepted.
2. To cancel an order, users must contact our support team at kokborokguidetech@gmail.com
3. If the order has already been processed or shipped, cancellation requests will not be entertained.
4. We reserve the right to cancel any order due to unforeseen circumstances, such as stock unavailability or payment issues.

2. Return Policy

1. Returns are accepted only if the product is defective, damaged, or incorrect upon arrival.
2. Users must initiate a return request within 24 hours of delivery by contacting our support team with proof of the issue (such as images of the product).
3. Returned items must be in their original condition, unused, and with all packaging and accessories included.
4. We do not accept returns for digital products, downloadable content, or personalized items.

3. Refund Policy

1. Refunds will be processed once the returned item has been received and inspected.
2. Approved refunds will be issued via the original payment method within 2-3 business days.
3. Shipping charges are non-refundable unless the return is due to our error.
4. If a refund is delayed beyond the standard processing time, users should contact our support team for assistance.

4. Exchanges

1. Exchanges are allowed only for defective or damaged products.
2. Users must request an exchange within 24 hours of receiving the product.
3. If an exact replacement is unavailable, users may choose an alternative product of equal value or request a refund.

5. Contact Information